Ordering

Orders may be placed by first selecting your artwork, including the frame color and background color options, (if applicable) then clicking our PayPal enabled "add to cart" button on each of our description detail pages. You would then fill in and submit your order to us. Once we have received your completed order, an email will be sent to you to confirm your purchase. If, for some reason, you do not receive our email confirmation of your order, it is truly necessary for you to contact us in regards to this.

Timing
Most of our artwork will take approximately one to three weeks to complete prior to shipping. While we will try our very best to complete your order at a timely fashion, artworks involving rarer items may require a longer lead time. Please contact us before placing your order if it is imperative that it be sent to you within a particular time frame. Rush orders may be available for an additional fee.

In-Store Purchase

A curated collection of my work can be viewed and purchased at Paxton Gate in Portland Oregon and Collective Form in Los Angeles California. 

Color/Size/Appearance
One should expect some natural variation within all insect species. Indeed, because our insects are obtained from nature, no two specimens will be precisely identical and photos of insects on our website will not precisely match framed insects you may receive. This is true even when ordering multiple items of the same species at the same time. Our artwork (as well as virtually any other) will often appear differently in different photos due to factors such as varied lighting conditions.

Care

To reduce the chance of color fading, please avoid hanging artwork near direct sunlight. Placing your frames in direct sunlight is not recommended since it is antithetical to the long-term preservation of any artwork.  If kept at low light, butterfly and insect taxidermy has been proven to fade at half of the rate compared to being in bright conditions. Low humidity is also important, a cool and dry environment will help the preservation of the art piece. 

If necessary, gently wipe surfaces with rubbing alcohol with either suede chamois or microfiber cloth. To avoid fingerprints on frame and plexiglass, it is recommended that gloves be used whenever frame is handled.

Custom orders/Commissions

Custom orders and privately commissioned pieces are welcome. Please send us an email, let us hear your ideas and we will try our best to collaborate and accommodate your special request.

Returns/Exchanges  

We are proud of the extensive precautions we take in packaging frames ordered. However if merchandise is found to be defective or damaged, we will accept returns. In such cases we will make every attempt to repair, replace or exchange a framed artwork in a timely manner should it be received damaged. 

Prior to returning your damaged artwork, Insectism must be notified by email of any issues within two days of delivery of said items to your address, and it is required that detailed photos of the damaged frame accompany this email prior to the frame in question being sent back to us. Customers may proceed with shipping the damaged item back to Insectism once our return authorization is issued via email. Any returned items must be received back by Insectism within ten days of initial delivery of said items to you.

The customer is responsible for return shipping costs and items must be insured for full replacement value. 

Please note that a restocking fee of 20% of the total price of returned items will be retained. There are no refunds or exchanges for special / custom orders.

Damaged or returned items MUST be packaged in the same manner as they were received. Failure to do so will risk further damage and limit our liability should any damage occur during return shipping.

Payment
You can feel completely safe when paying through our PayPal online secure payment service. Please rest assured that we take your privacy very seriously. As a result of sending your payment through PayPal, Insectism does not have access to your private financial information whatsoever.

We accept PayPal, Master Card, Visa, American Express and Discover.

Shipping
All artwork is shipped via FedEx ground service (signature required) and fully insured, this method typically takes 3-5 business days for your order to arrive anywhere within continental USA. The shipping cost varies by frame size (from $35 to  $ 90) and is added to the frame amount at checkout. 

Sorry, we do not ship our artwork to locations outside of the USA.

Please note that we cannot ship your order to P. O. Boxes.

Disclaimer
All of our insect specimens are legally obtained in the United States. None of our offered species are considered endangered. Most of our specimens are collected from insect farms and aviaries.

All our materials are obtained legally through reputable resources, and we possess all proper permits and licenses required by law. We may be unaware of certain additional, applicable local laws in your state that impact your right to acquire them. Customers must bear responsibility for any fees or penalties incurred, should you order an item that you cannot legally possess in your location.

Questions?
Please feel free to send us an email at info@insectism.com